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Service and Maintenance Agreement of Security Electronics System
Last updated by Addendum #2 on Jul 14, 2022 11:46 PMSee what changed
Request For Proposal
Probation
25191503, 43000000, 43200000, 43222500, 43222501... show all
Project ID: RFP-2022-0002
Release Date: Friday, June 10, 2022
· Due Date: Friday, August 5, 2022 5:00pm
Posted Friday, June 10, 2022 2:30pm
All dates & times in Pacific Time
Question & Answer
Questions and clarifications about the project
1. Additional Questions for MLRJDF Jun 16 2022 at 12:30 PM
- Jun 16 2022 at 12:30 PMTuolumne County
1) What is the current CCTV System? 2) What is the current access Control System? 3) Are you looking for these systems to be integrated? - Jun 16 2022 at 12:32 PMTuolumne County
1) Bosch Video Management System - Version 6.5 2) CML Version 2.03 3) The systems are not currently integrated, but we would be interested in that option if it was available.
2. 2.1 Scope of Services - Preventative Maintenance Jul 1 2022 at 1:16 PM
- Anonymous Jul 1 2022 at 1:16 PMUser information is private
Is preventative maintenance for the camera system to be excluded from this contract? - Jul 13 2022 at 3:30 PMTuolumne County
We would like preventative maintenance for the camera system included in the contract.
3. 2.1 Scope of Services - General Repair & System Modification Jul 1 2022 at 1:16 PM
- Anonymous Jul 1 2022 at 1:16 PMUser information is private
Is the bidder to provide T&M rates or include "pool dollars" to be utilized? - Jul 13 2022 at 3:30 PMTuolumne County
Time and Material rates would be the preferred option.
4. 2.1 Scope of services - Emergency Repair Jul 1 2022 at 1:18 PM
- Anonymous Jul 1 2022 at 1:18 PMUser information is private
Offsite Technical Support: Is the bidder to provide T&M rates or include "pool dollars" to be utilized? - Jul 13 2022 at 3:30 PMTuolumne County
Time and Material rates would be the preferred option.
5. 2.1 Scope of services - Emergency Repair Jul 1 2022 at 1:19 PM
- Anonymous Jul 1 2022 at 1:19 PMUser information is private
Onsite Technical Support: Is the bidder to provide T&M rates or include "pool dollars" to be utilized? - Jul 13 2022 at 3:30 PMTuolumne County
Time and Material rates would be the preferred option.
6. 2.1 Scope of services - Emergency Repair Jul 1 2022 at 1:19 PM
- Anonymous Jul 1 2022 at 1:19 PMUser information is private
On Call Repair Services: Is the bidder to provide T&M rates or include "pool dollars" to be utilized? - Jul 13 2022 at 3:30 PMTuolumne County
Time and Material rates would be the preferred option.
7. Materials Jul 1 2022 at 1:20 PM
- Anonymous Jul 1 2022 at 1:20 PMUser information is private
Is this to be a labor only agreement where all materials are purchased by the county, or pricing provided by the contractor as needed? - Jul 13 2022 at 3:30 PMTuolumne County
We would prefer a labor agreement for preventative maintenance. When additional repairs are identified, we would like to work with the vendor to receive cost estimates for identified repair needs and provide final approval for any suggested repairs.
8. No subject Jul 22 2022 at 2:01 PM
- Anonymous Jul 22 2022 at 2:01 PMUser information is private
Is it possible for us to get remote access to the camera and control systems via whitelisting the public IP of our remote access and administration system? - Jul 28 2022 at 11:18 AMTuolumne County
No, we can allow VPN access on an as-needed basis. There is no direct access to the County’s network.
9. No subject Jul 22 2022 at 2:01 PM
- Anonymous Jul 22 2022 at 2:01 PMUser information is private
Is it possible to get VPN access to the management network of the switches? - Jul 28 2022 at 11:18 AMTuolumne County
No, that is not allowed. Any necessary switch changes should be requested of the Networks Team, which will evaluate the request and make approved changes. Update: Regarding request to check switch log errors, physical access to the system switches will be allowed. May be able to allow VPN remote access. No access will be give to County only switches.
10. No subject Jul 22 2022 at 2:01 PM
- Anonymous Jul 22 2022 at 2:01 PMUser information is private
Is there an established approved list of backup software? If so can you share that list? - Jul 28 2022 at 12:08 PMTuolumne County
Backup for what kind of device? Network shares? Local PC’s?
11. No subject Jul 22 2022 at 2:01 PM
- Anonymous Jul 22 2022 at 2:01 PMUser information is private
Is there an established approved list of remote access and administration software? If so can you share that list? - Jul 28 2022 at 11:19 AMTuolumne County
Vendor access is usually VPN, then RDP to a jump box to work from there. There is no external-facing remote access beyond VPN.
12. No subject Jul 22 2022 at 4:01 PM
- Anonymous Jul 22 2022 at 4:01 PMUser information is private
Does the county currently have any replacement hardware IE cameras, computers, hard drives - Jul 28 2022 at 11:19 AMTuolumne County
No, we do not stock any significant amount of replacement equipment, we usually order/RMA what we need.
13. Back ups for local machines Aug 5 2022 at 9:50 AM
- Aug 5 2022 at 9:50 AMTuolumne County
Can the client computers and back up camera server be backed up? - Aug 5 2022 at 9:51 AMTuolumne County
Can they backup the Client Computers? No Can they back up the Camera Server? Yes, provided it is only for OS restoration/recovery or configuration. Backing up recorded images or videos should not be allowed.