The Sacramento Housing and Redevelopment Agency (SHRA) is soliciting proposals to provide a UCaaS telephone system with the capacity to serve 380 users. The user interface must be intuitive and easy to use. Outlook integration and single sign on is preferred.

Currently, SHRA has Nextiva as the phone system for both regular agency operations and the call center environment. As we look towards the future, we are reaching out to potential partners to pave the way for a seamless transition to a new telephone service.

Our existing contract with Nextiva is set to conclude in May of 2024. We firmly believe that a communication infrastructure should empower, not impede, our operations. We aim to identify and implement a suitable replacement for Nextiva, ensuring a smooth transition well before the contract's expiration.