RAD 3 Central City II - Resident Services
- 1. Introduction
- 2. Project Location
- 3. Subcontracting
- 4. Scope of Work
- 5. Insurance Requirement
- 6. M/WBE and Section 3 Requirements
- 7. Contract
- 8. Agency Contact
- 9. Time and Place for Submission of Proposal
- 10. Proposal Submittal Format and Requirements
- 11. Selection Process Overview
- 12. Award Notice and Acceptance Period
- 13. Award of Contract
- 14. Mistake in Proposal
- 15. Error in Submitted Proposals
- 16. Agency’s Rights, Options, and Policies
- 17. Attachments
4. Scope of Work
4.1. Resident Services Scope of Work
The Housing Authority of the City of Sacramento, on behalf of Sacramento Housing Authority Repositioning Program (SHARP), is seeking a resident services provider to administer services for residents impacted by RAD 3 Central City II. This project is comprised of 3 scattered site senior buildings, which includes a total of 183 units of Public Housing. The scope of work will encompass traditional onsite resident services oversight and coordination including, but not limited to, service/program coordination, case management referrals, etc., and will require regular (i.e. monthly or quarterly) reporting on service activity to SHRA property management and administrative staff.
Funding for the project outlined above may only be applied to the following properties for services rendering relocation activities.
• Pine Knoll (917 38th Street Sacramento, Ca 95816)
• Big Trees (2516 H Street Sacramento, Ca 95816)
• Riverview Plaza (600 I Street Sacramento, Ca 95814)
Total Service Coordinator services shall be no less than two thousand eighty (2080) hours per year.
Service Coordinator On-Site Admin shall be no less than six hundred twenty four (624)hours per year:
• 156 hours per year or 3 hours per week at Pine Knoll
• 156 hours per year or 3 hours per week at Big Trees
• 312 hours per year or 6 hours per week at Riverview Plaza
Senior Programming shall not be less than one thousand four hundred fifty-six (1456) hours per year, scheduled as follows:
• 364 hours per year or 7 hours per week for Pine Knoll
• 364 hours per year or 7 hours per week for Big Trees
• 728 hours per year or 14 hours per week for Riverview Plaza
The Resident Services provider shall administer the following:
• Execute all duties and responsibilities related to the needs of the elderly and disabled tenant base as outlined with the stated goals of the program. • Develop and deliver a written Annual Resident Services Plan (Plan). At a minimum, the plan should reflect a detailed account of the recommended list of services and general information regarding service frequency, the location of services to be provided, address resident transportation and other accommodations as applicable, describe the resident outreach process, and incorporate methods and procedures for measuring program effectiveness. • On-site resident services oversight and coordination is required to include service and program coordination, case management referrals, and regular reporting on service activity to property management and administrative staff. Coordination with community service providers to adapt services to meet the needs of eligible residents, establish a system to monitor and evaluate service delivery and outcomes, and coordinate with other independent living programs to encourage and foster eligible resident participation on an ongoing basis.
• Additional responsibilities include notifying residents about available services in the community, assisting residents to access services through referral and advocacy, and organizing community-building and enrichment activities for residents.
• Individualized health and wellness services and programs are expected to include crisis intervention, practical counseling and emotional support, cleanliness and hygiene assessment, eviction prevention, government and insurance entitlements, and physical and mental health assessments.
The scope of work will encompass resident services specific to the Pine Knoll, Big Trees and Riverview Plaza .Tasks associated with the scope of work summary outlined above. Specific requirements include:
• Conducting annual needs assessments to gather information pertaining to the needs of the resident community and the larger community surrounding the housing complex. • Implementation of programs for residents based on the identified community needs, including, but not limited to case management, service coordination, and educational classes. • Implementation of specific programs as detailed in the service contract or other regulatory agreements. • A comprehensive service report will be submitted to property management on a monthly basis.
• Maintaining weekly contact with the property manager to communicate important information on the property as appropriate.
• Maintaining monthly contact with the Regional Manager of each property to communicate important information on the property as appropriate.
• Ensure that event flyers for each property are created, posted, and distributed as appropriate.
• Provide mediation services to residents as required.
• Provide information and referrals to residents regarding various social services available throughout the local community.
• Provide case management to residents to provide support with initiating referrals to other agencies.
• Maintain statistical tracking of all residents receiving services.
• Other duties as mutually agreed upon by the Housing Authority and resident services provider.