IT Enterprise Permitting and Licensing Implementation Managed Services

Request For Proposal

Information Technology

92000, 92064

Project ID: RFP No. IT-0160

Release Date: Wednesday, July 17, 2024

· Due Date: Friday, August 16, 2024 4:00pm

Posted Wednesday, July 17, 2024 12:23pm

All dates & times in Pacific Time

Question & Answer

Questions and clarifications about the project

The question submission deadline has passed. No more questions can be submitted.

Anonymous Jul 18 2024 at 10:56 PM
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Is there any onsite requirement or can all work be performed remotely?
Aug 8 2024 at 2:53 PM
City of Santa Cruz
There will be onsite work based on the phase and needs of the project.

Anonymous Jul 24 2024 at 12:21 PM
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Are you looking for Tyler-specific implementors or more of PM services to manage the vendor & City stakeholders on the project?
Aug 8 2024 at 2:53 PM
City of Santa Cruz
The City of Santa Cruz is looking for resources who have previous direct experience implementing business processes in Tyler's EPL or EnerGov product. See 6.2. Minimum Qualifications for additional details.

Anonymous Jul 28 2024 at 1:05 PM
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The rfp states the city has 100% it project manager does the vendor need to provide a project manager or only the team supporting as Functional Lead and Technical Lead with perhaps a team lead?
Aug 8 2024 at 2:53 PM
City of Santa Cruz
The City is seeking skilled and experienced resources to accomplish the section 6 Preliminary Scope of Work. The proposer does not need to provide a project manager resource. However, if the proposer includes a large number of resources, the proposer will need to account for the management of proposed resources.

Anonymous Aug 1 2024 at 2:09 PM
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For data cleanup what is the legacy system?
Aug 8 2024 at 2:53 PM
City of Santa Cruz
The Legacy systems for data clean is Superion’s (rebranded to Central Square) TRAKiT and iTRAKiT software.

Anonymous Aug 3 2024 at 3:12 PM
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Does the city anticipate any crystal reports development?
Aug 8 2024 at 2:53 PM
City of Santa Cruz
The City of Santa Cruz does not plan to use Crystal Reports for the Tyler EPL project. Crystal reports is on a sunset timeline for the Tyler EPL product.

Anonymous Aug 5 2024 at 10:12 PM
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Can the city disclose of the RACI Matrix what part of the 30% is Tyler Supporting? Is the City supporting part of Tyler normal support in the RACI Matrix?
Aug 8 2024 at 2:53 PM
City of Santa Cruz
Tyler is providing their implementation support part; the challenge is for the delivery of ~330 processes with a 30/70 work allocation split. The City is seeking proposers to address the elements not covered by Tyler and the current project team to successfully and effectively deliver the solution quickly.