The City of Cleveland (“City”), owner and operator of Cleveland Hopkins International Airport (“CLE”), Burke Lakefront Airport (“BKL”) (collectively “Airports”) and the North Coast Harbor (“Harbor”), through its Director of the Department of Port Control (“Director”), invites written Statements of Qualifications ("Statements") from firms that have requisite, demonstrable competence and experience in providing IT Staff Augmentation(the “Project”) as required by the various divisions of the Department of Port Control (“Department”) and described more fully in this Request for Qualifications (“RFQ”).

Qualified firms either singly or in joint venture or other legal arrangements (collectively, the “Contractor” or “Consultant”) must have the requisite, demonstrated competence and experience in, and a thorough knowledge of, the services required for the Project.

The Department is seeking qualified firms, with varied experience, and depth of resources, to provide a wide range of services within CLE’s current IT environment.

Network and Datacenter Environment

Network Infrastructure:

The Department is comprised of converged network environments that support both physical and virtual server environments, VoIP telephony, video surveillance system, and audio paging systems. The network is deployed on a three-layer hierarchical model utilizing Cisco switches, router and firewalls. The Department is in the process of transitioning to Fortinet firewalls.

Server and Datacenter Environment:

The server environment, within the Department, consists of both physical and virtual servers (VMware), and SAN storage vendor is NetApp.

Software and Application Environment

Airport IQ Business Manager (“AirportIQ”): – Lease Management System

AirportIQ is a browser-based, hosted lease agreement software solution.  It was implemented at the Department in 2012.

Voice over IP System:

The Department utilizes a Cisco-based VoIP system to support telephone  communication needs.   The system is currently utilizing Cisco Unified Communications Manager and routers connected to SIP trunks.

SQL Database Support and Monitoring:

• Installation, configuration, upgrade, and migration
• Performance monitoring and tuning
• Backup and Recovery
• Database security
• Storage and capacity planning
• Troubleshooting
• Data Extraction, Transformation, and Loading
• High availability and Replication

Office 365 Support:

The Department recently began using Office 365 for Email services and is in the process of expanding these services to include SharePoint, OneDrive, InTune, etc.