Facilities

The Information Technology & Services (ITS) Department of the City currently supports 5 large physical locations (City Hall, Library, Municipal Courts, Public Safety, Public Works). In addition, several smaller satellite locations are supported for Police, Public Works, and the Library. All internet service is provided by the governmental body known as the Broadband Users Group (BUG) which is a shared networking infrastructure with other cities located in Washington County.

Staffing

ITS currently has 32 staff divided into four divisions:

Web Services
Geographic Information Services
Infrastructure Operations
Enterprise Applications

Each division is overseen by a manager/supervisor that reports to the Chief Information Officer / ITS Director. ITS supports over 600 internal customers throughout the City.

Services

ITS provides the following services to the City's employees:

Identity and access control
Internet connectivity
Network infrastructure
File and print services
Email administration
Information security
IT service desk / helpdesk
End user device management
Custom application development
Enterprise application management

Web presence

All City websites, internal and external, are maintained by the ITS Web Services team. The City offers several services to the public online, some directly through the City’s website and others through a redirect to a vendor’s portal. Some of those services include:

Utility Bill Payment
Job Notice, Application & Tracking
Traffic/Court Ticket Payment
Over the Counter Permit Payment
Citizen Report a Problem
Facility Reservation Information

Procurement Portal

IT Assessment

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